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AiA Classic DiSC Classic - Business Policies & Practices

Secure Ordering DISC ONLINE EPIC Client EPIC DISC Administrator Accounts Credits - AiA Classic Employee Development off the shelf program DISC Certification AiA Train the Trainer Training Kit No Software Needed web internet instant report Versions Tests Profiles Assessments for styles, traits, temperaments, types behavior profiling.  ORIGINAL 28 question test based on William Moulton Marston by Performax Systems, Carlson Learning Company, and now Inscape Publishing formerly Carlson Learning Company and Performax Systems International. PAPER versions at www.DiscProfile.com We offer you 33 years of providing training, training materials, and consulting services to individuals, groups, and large corporations.  We have served 3 of the Fortune 5 companies and many of the Fortune 500.  Colleges, governmental agencies, armed services, small home based businesses, churches, schools, consultants, all number among our clients.  We welcome you among our customers and clients and will endeavor to provide the service you deserve, quickly, easily, and with integrity.

WE BELIEVE:
We believe that a client has the ability to use our products without us!
We believe you came for the price and will stay for the service.
We NEVER disclose our clients or client list.  We will protect your privacy too.
We believe that the best training program is done by you, not by us, and that you simply need the best materials available.  We are and have been consistently among all award winning consultants in the industry.  We're always on top.  We work to get there.

CONTACT INFORMATION:
Reminder:
 Most questions are answered by getting on the correct website for in-depth info:

Questions?  Email us at this link:   Customer Service  (best method)
We do not accept phone orders or mail orders for YOUR security.
ONLY online or written orders are accepted. (Your bank talks to our bank securely online).
If you need pre-paid Purchase Order Invoices, use the Purchase Order Instructions.

Toll Free Support Line:  1-888-662-2424 (9am-3pm only, Mon-Fri, Pacific Time)

Please note: ALL Orders MUST BE IN WRITING (Online Order or Email). Online Orders go immediately to the Order Department and are processed immediately!  If you have special needs, order online and write your special needs in the "Comments Section" of the Online Shopping Cart.
For FASTEST SERVICE Please Order Online...

Secure Online Ordering with 
Visa, MasterCard, American Express, Discover & Diners Club. 
 OnlineDisc accepts Visa MasterCard Discover American Express Diners Club Credit Cards Accepting Visa MasterCard American Express Discover Diners Club Credit Cards Secure Online Ordering 
Merchant on your card statement is DiscProfile.com OnlineDisc.com

SHIPPING INFORMATION:
We Ship SAME DAY or NEXT Business Day by POSTAL PRIORITY MAIL (2 day transit by USPS Priority Mail for orders received by 1 pm Pacific time).  You may optionally select Federal  Express Overnight Priority express delivery for orders received before 1 pm Pacific.  YOU SELECT THE SHIPPING CHARGES FOR YOUR ORDER in the shopping cart at checkout.   We will ship to P. O. Boxes by USPS Priority Mail only.  You will receive email confirmation tracking shipping notice and email of your Paid Receipt.  Shipping Charges are very low and calculated by the shopping cart pro-rated by amount of order and weight. 

INTERNATIONAL ORDERS & SHIPPING (includes Mexico and Canada): ALL International shipping is by Federal Express Priority International. All shipping fees are US$.  All payments in US$.  International recipients are responsible for all duties, customs, tariffs, broker fees, and exchange rates. International Currency Calculator1 or Calculator 2.

ORDER CAREFULLY!   ALL SALES ARE FINAL...
We cannot cancel orders once they are placed.
We cannot change orders once you place them.
When an order is placed and your credit card is approved, it goes immediately to a shipping fulfillment company in a separate location and is shipped immediately or electronically delivered if it is an online product.  We do not see credit card numbers to alter orders, because they are credit card bank to bank transactions for your security.  PLEASE order carefully.  If YOU make an order error, you may NOT return it for refund, credit, or exchange for any reason.

ORDERING INFORMATION
All major credit cards: Visa, MasterCard, Diners Club, Discover, and American Express.  Government Purchase Card Accepted.  GSA Approved. CCR Register, (woman owned, small business).  We do not accept cash, cashier's check, money orders, personal checks, or funds that are not $USD.  Some (not all) company checks accepted.  We do NOT carry accounts receivable.  Client elects Process and pricing structure for Pre-Paid Purchase Orders.  Online or Pre-Paid Purchase Orders ONLY for Electronic, Web, or Online Products & Services.  Online credit card orders ONLY for International Orders.
ALL Orders MUST BE IN WRITING (Online Order or Email).  We do not accept telephone orders for your security.

AiADisc.com www.OnlineDisc.com www.DiscProfile.com , www.EpicDisc.com , www.DiscProfiles.com , and www.AIADisc.com reserves the right to refuse service to anyone without stating the reason.

Questions?  Email us at this link:   Customer Service

REFUND, EXCHANGES, RETURNS, & CREDIT POLICY:  ALL SALES ARE FINAL.
ALL Paper Profiles, Kits, Electronic products, Supplies, and ALL materials, products, or services on this website, including Pack, Email, or Electronic Files and Reports, are NOT REFUNDABLE for any reason.   You are responsible to assure you have software and computer knowledge, capability, and compatibility, including (but not limited to) appropriate ISP and email accounts, for electronic, email, and online reports and products.  If YOU make an order error, you may NOT return it for refund, credit, or exchange for any reason.

ALL SALES ARE FINAL.  ORDER CAREFULLY!  NO products may be returned for refund, credit, or exchange for any reason.  If we make an error, we will correct it at no expense to you.  No credit, for any reason, will be issued to your credit card after you order.  At these significant web pricing savings, the protection of intellectual property in the materials, and copyright protection for all parties, we find this 32-year company policy most beneficial for all our customers and clients.  WE HAVE A STRICT NO REFUNDS, EXCHANGES, CREDITS OR RETURN POLICY FOR ANY REASON WHATSOEVER.  Please order carefully.  Print this page for your information.  By ordering you agree to these terms without reservation, and agree that you will receive no refund, credit, return, or exchange for any reason.

ORDER POLICY ON EMAIL, WEB, OR ELECTRONIC DELIVERY:
ALL SALES ARE FINAL once online access to product has been setup.  Certain products in our store are sent via email or by electronic access. 

SAVE ! Order online.  Important time sensitive Policy Announcement Change:  Effective August 1, 2007, a 15% check handling surcharge for our manual entry of a purchase order and/ or payment by check will be added to the total amount of your order.  Paperwork processing for prepaid purchase orders is 15% more expensive to us as a vendor to process than online orders paid by credit card.  We have found that handling checks is far less secure than online credit card processing.  Payment by check is 15% more expensive to us as a vendor to process than online orders paid by credit card.  If you elect purchase order and/or check payment ordering, it will cost 15% more than the web prices at www.DiscProfile.com/quickorder.htm or www.OnlineDisc.com/order.htm .

LIMITATIONS FOR EMAIL, WEB, OR ELECTRONIC DELIVERY:
Electronic delivery reports, products, and services require a "human being" to either issue a code, password,  or email links, and therefore delivery is limited to "business hours" when a "human" can get the product or service to you.  We will make best efforts at all other times.

To prevent international credit card fraud,  we verify captured IP address, CVV card code, bank bin code, verify card holder address, phone, address compare, issuing bank, domain server.  Email address must be domain, not free service.  We do not ship or process orders for countries on the US sanction list, including, but not limited to Cuba, Iran, Iraq, North Korea, Libya, & Sudan.  At our discretion, we may process orders and delay shipping for up to 180 days, pending international investigation, for countries known for high incidence of internet card fraud including, but not limited to:  Middle East countries, African countries, notably Nigeria and Ghana, former Soviet Republics, Eastern European countries, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, areas in China and Japan, areas in India, areas in Mexico, Central & South America, and others we are advised to add. If the order is suspicious, it will not ship, even with credit card authorization approval, pending international trade investigative clearance.

POLICIES FOR PURCHASE ORDERS FOR DISC TESTS PROFILES
We can keep our prices low because we have NO ACCOUNTS RECEIVABLE.
In 34 years we have learned client relationships and customer service deteriorate because
of conflicts over money.  We will have no conflicts with you using these guidelines.
Here are guidelines to help you get the lowest prices possible.
Prices Reflect up to a 40% Discount for Ordering Online!

How to Get the up to 40%+ Quantity Volume Discounted Web Prices quoted online

A.  ORDER ONLINE:

  • Order by secure server online using a Visa, MasterCard, Discover, Diners Club, or American Express.  See the  Online Order Form.  (secure shopping)

  • Government Purchase Card Accepted. GSA approved. CCR Register,

  • B. USE A PRE-PAID PURCHASE ORDER:
    Use a PRE-PAID PURCHASE ORDER.  We deliver electronically or ship same day or next business day upon receipt of funds. You control how quickly the funds get to us at the web prices.

    • Process:  Ask us to generate an invoice at web prices transmitting your request in one of the following ways:

    • We will email an invoice to you so you may complete your PO paperwork process.

    • Your organization gets funds to us.  When we receive funds by whatever means, we will ship your order or begin your electronic delivery at web prices.

    • This is a very favorable option for those with PO systems

    • Company & Address on your Invoice will be:
      AiADisc.com DiscProfile.com OnlineDisc.com
      P O Box 11238
      Arrowhead Station, AZ 85318-1238

    • INTERNATIONAL orders outside the U.S. are accepted ONLY ONLINE with credit card and do NOT qualify for Pre-Paid Purchase Orders.

    • We deliver electronic products or ship items same day or next business day upon receipt of funds. 
      You control how quickly the funds get to us at the web prices.

    We accept only Pre-Paid Purchase Orders
    We do not carry Accounts Receivable.

    We hope these guidelines help you.
    If you have an unusual situation, call... we'll find a way.
    It may seem impossible to you, but in 30+ years we've probably seen it before.

Please order carefully.  Please print this page for your information.  By ordering you agree to these terms without reservation, and agree that you will receive no refund, credit, return, or exchange for any reason.

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Q: Is Certification needed to use DISC Profile tests?    A: No, you do not need to be certified.

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Last updated: July 02, 2008 Wednesday 06:32 PM